Terms of Service

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Terms of Service

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Welcome to Ketonet, operated by Gigi’s Keto on the Go (Pty) Ltd (“Company,” “We,” “Us,” or “Our”). By using the Ketonet mobile application (“App”) or accessing any content or services provided through the App, you (“User” or “You”) agree to these Terms of Service (“Terms”). Please read them carefully before using the App.

1. Acceptance of Terms
By creating an account or using the App, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the App immediately.

2. Eligibility
The App is intended for users aged 16 or older. By using the App, you represent that you are at least 16 years old.

3. Subscriptions and Payments
Ketonet offers two subscription options:

Standard Access: R59/month for full access to features, including community forums, recipes, progress tracking, and challenges.
Premium Support: R499/month, which includes full access plus personalized coaching, exclusive content, and priority support.
Your subscription will automatically renew at the end of each billing period unless canceled through the App Store. You may cancel your subscription at any time through the App Store settings.

We offer a 3-day free trial for new users. If you do not cancel your subscription before the trial ends, you will be charged for the selected plan. No refunds are provided after a subscription payment has been processed.

4. User Conduct
We are committed to maintaining a safe, supportive, and respectful environment for all users. By using the App, you agree not to:

Post, share, or engage in any content that includes profanity, nudity, hate speech, threats, or harassment.
Advertise any products or services without our prior written consent.
Post misleading or inaccurate information, particularly health-related advice.
Ketonet reserves the right to remove content or terminate accounts that violate these guidelines without notice.

5. Health and Medical Disclaimer
The content available on Ketonet, including posts, recipes, forums, and community discussions, is for informational purposes only and is not provided by medical professionals. We do not offer medical advice, diagnoses, or treatment. Before making any significant changes to your diet or fitness regimen, particularly if you have any underlying health conditions, we strongly recommend consulting with a qualified healthcare provider.

6. User-Generated Content
You are solely responsible for any content you post on Ketonet. By posting content, you grant Gigi’s Keto on the Go (Pty) Ltd a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content within the App.

We reserve the right to review, monitor, and remove any content that we believe violates these Terms.

7. Account Termination
We reserve the right to terminate or suspend your access to the App at any time, without prior notice, for any behavior that we consider harmful to the community or that violates these Terms. Termination may result in the removal of your account and all associated content.

8. Cancellation and Auto-Renewal
You may cancel your subscription at any time via your App Store account settings. Upon cancellation, your access will continue until the end of the current billing cycle, after which no further charges will be made. Cancelation does not entitle you to a refund for any unused portion of your subscription.

9. Limitation of Liability
The App and all content provided within are made available “as is” without warranties of any kind. We do not guarantee the accuracy, completeness, or usefulness of any information provided in the App. Use of the App is at your own risk, and Ketonet assumes no liability for any adverse effects you may experience from following dietary or fitness advice shared within the community.

In no event will Gigi’s Keto on the Go (Pty) Ltd be liable for any indirect, incidental, or consequential damages, including but not limited to health complications, arising from your use of the App.

10. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts located in South Africa for any legal disputes arising from these Terms.

11. Support and Contact Information
For any questions or concerns, you may contact us via:
Email: info@ketonet.co.za

12. Changes to the Terms of Service
We may update these Terms from time to time. Any changes will be posted within the App, and your continued use of the App following such changes constitutes acceptance of the updated Terms.

13. Privacy Policy
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data. By using the App, you agree to the terms of the Privacy Policy.

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Privacy Policy

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Privacy Policy

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Who we are

Our website address is: https://ketonet.co.za.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detectio

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