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Welcome to Ketonet, operated by Gigi’s Keto on the Go (Pty) Ltd (“Company,” “We,” “Us,” or “Our”). By using the Ketonet mobile application (“App”) or accessing any content or services provided through the App, you (“User” or “You”) agree to these Terms of Service (“Terms”). Please read them carefully before using the App.
1. Acceptance of Terms
By creating an account or using the App, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the App immediately.
2. Eligibility
The App is intended for users aged 16 or older. By using the App, you represent that you are at least 16 years old.
3. Subscriptions and Payments
Ketonet offers two subscription options:
Standard Access: R59/month for full access to features, including community forums, recipes, progress tracking, and challenges.
Premium Support: R499/month, which includes full access plus personalized coaching, exclusive content, and priority support.
Your subscription will automatically renew at the end of each billing period unless canceled through the App Store. You may cancel your subscription at any time through the App Store settings.
We offer a 3-day free trial for new users. If you do not cancel your subscription before the trial ends, you will be charged for the selected plan. No refunds are provided after a subscription payment has been processed.
4. User Conduct
We are committed to maintaining a safe, supportive, and respectful environment for all users. By using the App, you agree not to:
Post, share, or engage in any content that includes profanity, nudity, hate speech, threats, or harassment.
Advertise any products or services without our prior written consent.
Post misleading or inaccurate information, particularly health-related advice.
Ketonet reserves the right to remove content or terminate accounts that violate these guidelines without notice.
5. Health and Medical Disclaimer
The content available on Ketonet, including posts, recipes, forums, and community discussions, is for informational purposes only and is not provided by medical professionals. We do not offer medical advice, diagnoses, or treatment. Before making any significant changes to your diet or fitness regimen, particularly if you have any underlying health conditions, we strongly recommend consulting with a qualified healthcare provider.
6. User-Generated Content
You are solely responsible for any content you post on Ketonet. By posting content, you grant Gigi’s Keto on the Go (Pty) Ltd a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content within the App.
We reserve the right to review, monitor, and remove any content that we believe violates these Terms.
7. Account Termination
We reserve the right to terminate or suspend your access to the App at any time, without prior notice, for any behavior that we consider harmful to the community or that violates these Terms. Termination may result in the removal of your account and all associated content.
8. Cancellation and Auto-Renewal
You may cancel your subscription at any time via your App Store account settings. Upon cancellation, your access will continue until the end of the current billing cycle, after which no further charges will be made. Cancelation does not entitle you to a refund for any unused portion of your subscription.
9. Limitation of Liability
The App and all content provided within are made available “as is” without warranties of any kind. We do not guarantee the accuracy, completeness, or usefulness of any information provided in the App. Use of the App is at your own risk, and Ketonet assumes no liability for any adverse effects you may experience from following dietary or fitness advice shared within the community.
In no event will Gigi’s Keto on the Go (Pty) Ltd be liable for any indirect, incidental, or consequential damages, including but not limited to health complications, arising from your use of the App.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts located in South Africa for any legal disputes arising from these Terms.
11. Support and Contact Information
For any questions or concerns, you may contact us via:
Email: [email protected]
12. Changes to the Terms of Service
We may update these Terms from time to time. Any changes will be posted within the App, and your continued use of the App following such changes constitutes acceptance of the updated Terms.
13. Privacy Policy
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data. By using the App, you agree to the terms of the Privacy Policy.
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At Ketonet we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ketonet mobile application (“App”). By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect several types of information from and about users, including:
Personal Information:
Name
Email address
Payment information (handled securely by third-party payment processors)
Non-Personal Information:
Usage data (e.g., pages viewed, interactions with the App)
Device information (e.g., operating system, device type)
Health Data:
You may choose to provide health-related information, such as dietary preferences or goals, which helps us tailor your experience. We do not share or sell your health data to third parties.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
To provide and maintain the App
To improve the App and enhance user experience
To process transactions and manage subscriptions
To send updates, promotions, and communications related to your use of the App
To respond to inquiries, support requests, or feedback
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers: We may share your information with third-party vendors that assist with our services (e.g., payment processors, hosting services).
Legal Requirements: We may disclose your information when required to comply with a legal obligation or protect our rights.
We will never sell your personal data to third parties.
4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the following rights concerning your data:
Access: You may request a copy of the personal data we hold about you.
Correction: You may request to correct any inaccurate or incomplete data.
Deletion: You may request that we delete your personal information, except where retention is required by law.
To exercise any of these rights, please contact us at [Your Contact Email].
6. Third-Party Links
The App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third-party websites.
7. Children’s Privacy
Ketonet is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the App, and we encourage you to review this policy periodically. Continued use of the App after any modifications constitutes acceptance of the new terms.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
[email protected]
24 Queenspark Avenue, Salt River
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